FIELD SERVICE ENGINEER

Avi-on Bluetooth Lighting Controls provides competitive compensation and benefit packages with choices designed to meet our employees’ unique career and lifestyle needs. Benefits include comprehensive healthcare coverage, incentive compensation, and stock options, for qualifying employees. We have a beautiful office at the Jeremy Ranch exit in Park City, Utah, with mountain biking and hiking trails right outside our door.

Benefits highlights include:

• Competitive Salary, and 401(k)
• Stock Option Plan (for qualified full-time employees)
• Comprehensive Healthcare (HSA)
• Flexible Spending Accounts (FSA)
• Dental & Vision
• PTO, Paid Holidays, Paid Absence

Overview

Avi-on Bluetooth Lighting Controls power major commercial installations in the United States, plus the white label platform for Cooper Lighting’s Halo Home. Avi-on is the perfect place for people with owner/builder attitudes: the opportunity to own a specialized area and continually build it to match the growth of the company.

• This role is an opportunity to own day-to-day field operations for a rapidly growing, international product and technology company located in Park City, Utah. Your contribution and proficiency will enable our teams to make key strategic decisions that impact both Avi-on, and the lighting and controls industry.
• > TO APPLY FOR THIS ROLE, please complete the Candidate Survey Application here: https://forms.gle/R5CYA8Lti4Ut7EKD9

This role reports to the Avi-on offices in Park City, Utah. Jeremy Ranch Exit on I-80, northwest of Park City, Utah. Actual location of work varies between the office and customer sites. We are seeking candidates who live in geographic areas where we have customers, and during “off” times, this role will travel to the Park City office to assist the team there.

This is a full-time position with benefits that include paid time-off, sick leave, paid holidays, health and supplemental insurance, stock options, and 401(k). Compensation will be commensurate with experience. No relocation package is available. Some remote work is possible for a candidate who is able to prioritize their own tasks and deliver results with minimal supervision. Travel is likely.

This role will be advertised under several different titles and job descriptions in order to identify candidates using “database marketing techniques” that require us to match the text that you type into the search engine.

> PLEASE MAKE SURE THAT YOUR RESUME IS IN PDF FORM WHEN YOU UPLOAD.

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This role focuses on providing on-site start-up/provisioning services and technical support for Avi-on products to end users, contractors, engineers, field technicians, and others. Support includes, but is not limited to, on-site programming of new installations, reprogramming existing systems, remote diagnostics, troubleshooting and repairing malfunctioning systems. When not in the field, responsibilities also include providing remote technical support via phone and email to internal and external customers, and on occasion, supporting onboard training for partners designing and provisioning.

JOB DESCRIPTION What you’ll be responsible for…

• Warehouse and/or On-site Project Commissioning: Perform programming of wireless lighting control/digital lighting systems, troubleshooting and repairing malfunctioning systems, provide system training to end user.
• Remote Technical Support: Offer phone and written support for all controls products to both internal and external customers.
• Pre-Installation Coordination: As needed, stage and pre-commission lighting control systems to facilitate easier/faster onsite provisioning.
• Site Coordination: Maintain daily communications with contractors and end users to ensure schedule alignment, proper follow-up, and resolution to punch list items, delivering superior customer satisfaction.
• Post-Installation Job Reporting: Complete accurate and timely “As-Programmed” service logs.
• OEM Partner Coordination: Provide technical support of partner OEM integrations, including remote product demonstrations and technical guidance on quick setup.
• Escalations: Utilize appropriate process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
• Technical Customer Communications: You’ll work with the product team to create technical and qualitative content to nurture relationships and add value.
• Technical Customer Support. As part of the sales and marketing team, you will provide direct customer support before, during, and after the sale for all customers on the Avi-on platform.

About you…

• You have a professional presence, both online and in person, that allows you to build trust and nurture relationships.
• You are a skilled listener and communication, able to measure and manage temperament of installer, partner, and end customer.
• You are hands-on, multi-tasking, collaborative and can successfully engage with cross-functional teams in a culture where colleagues pitch in to help each other succeed.
• You have strong technical skills and can quickly master Avi-on Software and Hardware platforms, allowing you to discover and demonstrate value to prospective customers.
• You enjoy writing, and you write well.

Requirements:

• Ability to work independently, and methodically problem solve, often onsite at customer job site.
• Strong Project Management skills, attention to detail, and ability to manage multiple projects/delivery schedules at a given time.
• Demonstrates strong oral and written communication skills, and a passion for taking care of the customer.
• Both personal and professional interest and hands-on experience in lighting, wiring, electronics, and automation. (You can talk volts, amps, watts, loads, and resistors.)

Note: Please provide a cover letter that illustrates both your writing abilities and your understanding of the lighting and/or lighting controls industry.

MINIMUM QUALIFICATIONS: 

• 7+ years of Field Service experience with networked systems or related experience
• Associates or Bachelor’s Degree in Electronics, Electrical/Computer Engineering, or similar work experience.

This role reports to Director of Customer Delivery, and takes additional direction from other members of the management team. The position is remote, ideally somewhere on the east coast and convenient to a major airport for efficient flights to support area. Travel varies with business needs but could be up to 75% including travel to Avi-on headquarters in Park City, UT. Compensation will be commensurate with experience and it will include a stock option plan.

Avi-on reserves the right to adjust the title of the role based on the candidate’s actual experience, as well as changing organizational needs.

Next Steps

Note: Please provide a cover letter and resume that illustrates both your writing abilities and your understanding of the lighting and/or lighting controls industry.

Work Remotely

• No

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
Avi-on is following local health orders regarding COVID-19.

Experience:

• field service or sales engineering: 3 years (Preferred)
• lighting controls or lighting industry: 3 years (Preferred)
• technical writing: 1 year (Preferred)
• Construction Management: 3 years (Preferred)
• wireless controls: 3 years (Preferred)

Education:

• Bachelor’s (Preferred)

Work Location: Multiple Locations