Avi-on Controls
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    SALES

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    (877) 284-6687 (ext. 1)

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    (877) 284-6687 (ext. 2)

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    (877) 284-6687 (ext. 3)

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    SOLUTIONS

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    PROJECTS

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    SERVICES

    Avi-on provides services for any project ranging from pre-commissioning and remote commissioning to full-service on-site commissioning.

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    PRODUCT SELECTION

    Avi-on Products

    Use this interactive tool to learn which Avi-on products work best in specific applications.

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  • Products
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    FIXTURE & ZONE CONTROLLERS

    Low Voltage Fixture Adapter
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    MOTION & DAYLIGHTING SENSORS

    Direct Connect PIR
    NEW
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    NEW
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    WALL STATIONS & SWITCHES

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    POWER SUPPLIES

    12 VDC
    12 VDC with Relay

    NETWORK ACCESSORIES

    Remote Access Bridge
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    NEW
    Sensor Input Module
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    Commissioning Assistance

    For the quickest response, please fill out the commissioning assistance form.

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    Commissioning Center
    (877) AVION-89
    (877) 284-6689

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    Click the button below for GE residential product support.

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    Residential Product Info
    (877) AVION-95
    (877) 284-6695

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    Address

    Avi-on Headquarters
    2700 Rasmussen Rd,
    Suite L-10
    Park City, UT 84098

  • Latest News
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    Avi-on (Still) Shipping Immediately

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     Is It Purple Tape Day…

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    <b>Avi-on Controls Featured at SDA Showcase and NALMCO Annual Convention</b>

    Avi-on Controls Featured at SDA…

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Avi-on Controls
LOGIN ISSUES

LOGIN ISSUES

6
  • I can’t create a user account, what do I do?
  • What do I do if I forget my username?
  • I’m having trouble logging into my account
  • I can’t log in to a user account, what do I do?
  • Do I need to log in every time I use the app?
  • Why won’t the app let me log out?
FIXTURE ADAPTERS

FIXTURE ADAPTERS

1
  • Fixture Adapter Wiring Diagrams
YOUR AVI-ON ACCOUNT

YOUR AVI-ON ACCOUNT

7
  • Not receiving registration or password reset emails? Update your spam settings
  • How to Create an Avi-on App Account
  • How do I reset or change my password?
  • How do I use the “My Account” web access page?
  • Change Email Address
  • How do I transfer devices to another account?
  • How do I get an Avi-on Premium Account?
SETTING UP AVI-ON COMPATIBLE DEVICES

SETTING UP AVI-ON COMPATIBLE DEVICES

10
  • How do I get started with Avi-on compatible products?
  • Adding Devices
  • Naming devices and adding pictures of devices
  • How do I remove a device from my account?
  • What does the flashing light on the Avi-on Movable Switch mean?
  • How does the Avi-on Movable Switch work?
  • How do I contact Jasco (Manufacturer of GE Brand Products)?
  • Factory reset of device – last resort
  • Avoiding Segmented Devices or Thin Network
  • How do I setup the Avi-on Movable Switch?
WORKING WITH ALEXA

WORKING WITH ALEXA

3
  • Setting up Amazon Alexa
  • Creating Useful Names with Alexa
  • Alexa Tips and Frequently Asked Questions
AVI-ON COMPATIBLE PHONES

AVI-ON COMPATIBLE PHONES

8
  • What smartphones/tablets and operating systems are compatible with the Avi-on app?
  • Why do some Android devices have connection problems?
  • Why does the quality of my Android or Apple phone or tablet impact my range or product experience?
  • How do I identify my device’s model?
  • Why is the iPhone 4 and older generations not supported by the Avi-on app?
  • Why are the 1st and 2nd generation iPads not compatible with the Avi-on app?
  • iOS 7 End of Support
  • Why is the 4G iPod touch and older generations not compatible with the Avi-on app?
SETTING UP THE AVI-ON APP

SETTING UP THE AVI-ON APP

6
  • How do I set up and use the Avi-on app?
  • Logging in and out of your Avi-on Account
  • Taking the Avi-on App Tour
  • Scheduling your Devices
  • What’s New with the Avi-on App?
  • Navigating the Avi-on App and Edit Screens
GENERAL QUESTIONS

GENERAL QUESTIONS

3
  • Are you compatible with Zwave?
  • Why do I have to use the Internet to login to the Avi-on network?
  • How to contact Avi-on support
ISSUES WITH ADDING AND REMOVING DEVICES

ISSUES WITH ADDING AND REMOVING DEVICES

5
  • Adding Remote Access Bridge to Wi-Fi
  • What if I don’t “see” any devices on my app?
  • What do I do if a device fails to remove from my account?
  • I added the devices and they were working fine, but now there are gone from the app, what happened?
  • My light bulb flickers at low dimming levels, what do I do?
SCENES

SCENES

1
  • Creating a Transitional Scene with Schedules
HOW AVI-ON WORKS

HOW AVI-ON WORKS

14
  • What are Favorites and how do they Work?
  • Creating Groups
  • Controlling, Editing and Adding Features to your Device
  • What is a “controller” v. a “device” in the Avi-on network?
  • Creating, Editing and Adding Features to Scenes
  • Controlling, Editing and Adding Features to Groups
  • Why does the login expire on my app?
  • What is Bluetooth Mesh™ technology?
  • How does the Bluetooth Mesh technology work on the Avi-on™ network?
  • What makes Avi-on’s Bluetooth® Smart + Mesh technology better than old-school Bluetooth® communications?
  • What makes the Avi-on™ network different than other technologies such as Zigbee™ or Z-Wave™?
  • What are the advantages of having a system that does not require a central hub or gateway?
  • What are the advantages of the Avi-on™ system compared to similar Wi-Fi™ based systems?
  • How does Avi-on™ ensure my devices are secure?
HOW CAN I USE AVI-ON

HOW CAN I USE AVI-ON

4
  • How many Avi-on™ devices do I need to get started?
  • How can my family, roommates, colleagues and others control my Avi-on devices?
  • Will Avi-on be compatible with Apple’s HomeKit technology?
  • Can I access my Avi-on network from anywhere in the world?
ALEXA ISSUES

ALEXA ISSUES

2
  • Problems with Linking your Amazon Alexa account with Avi-on
  • I have Alexa but my lights don’t respond
RAB

RAB

1
  • RAB Set-Up and Troubleshooting
DEVICE CONNECTION ISSUES

DEVICE CONNECTION ISSUES

9
  • Can “see” switch but cannot operate it
  • GE-branded Products: Firmware Updates Required
  • Apple iWatch Conflict
  • Power Cycle
  • Connecting: how to refresh your connections
  • Connecting: I cannot connect to my devices
  • The manual button on the switch does not work properly, what do I do?
  • How to clear application cache and data on an Android Device.
  • What do I do if my device no longer functions? I cannot reach it on the app and the buttons and lights do not work.
UPDATING FIRMWARE

UPDATING FIRMWARE

5
  • Stuck on the “connecting” screen for GE product?
  • How to Update Firmware
  • What if my firmware update fails?
  • How do I check my firmware version?
  • What are Firmware Updates For?
AVI-ON APP FUNCTIONALITY

AVI-ON APP FUNCTIONALITY

14
  • Can I use multiple phones or tablets to connect to my Avi-on network?
  • Turning a device on, off, or dim
  • How do I edit or change a schedule?
  • How to Remove or Delete a Schedule
  • How to adjust dimming levels for a device within a Scene.
  • What are Scene Transitions and How do they Work?
  • How does the Sunrise/Sunset feature work?
  • How does random scheduling work?
  • Setting up a countdown
  • How do I group devices together and edit those groups?
  • How do I delete a group?
  • What is many-to-many control on the Avi-on app?
  • When I’m logged in, how do I skip the tour?
  • How do I repeat the tour?
REMOTE ACCESS BRIDGE (RAB)

REMOTE ACCESS BRIDGE (RAB)

5
  • How to setup your RAB
  • Remote Access Bridge (RAB) Placement
  • How to Reconfigure your RAB Wifi
  • What do the lights and buttons do on my RAB?
  • What is an Avi-on RAB and what does it do?
BATTERY POWERED DEVICES

BATTERY POWERED DEVICES

2
  • How do I check the battery life of my Movable Switch
  • Movable switch behaving oddly
SCHEDULING ISSUES

SCHEDULING ISSUES

6
  • How to synchronize your schedules
  • My schedules are not working correctly, how do I fix it?
  • Why are my schedules not working correctly?
  • Why doesn’t my schedule turn on or off precisely at sunset or sunrise every day?
  • How do I synchronize time and schedules for daylight savings or after a power outage?
  • I am trying to turn a device on or off, but it is not responding. What is wrong?
  • Home
  • Support
  • Questions About Avi-on
  • HOW CAN I USE AVI-ON

HOW CAN I USE AVI-ON

  • How many Avi-on™ devices do I need to get started?
  • How can my family, roommates, colleagues and others control my Avi-on devices?
  • Will Avi-on be compatible with Apple’s HomeKit technology?
  • Can I access my Avi-on network from anywhere in the world?
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