Troubleshooting
LOGIN ISSUES
- I can’t create a user account, what do I do?
- What do I do if I forget my username?
- I’m having trouble logging into my account
- I can’t log in to a user account, what do I do?
- Do I need to log in every time I use the app?
- Why won’t the app let me log out?
- Adding Remote Access Bridge to Wi-Fi
- What if I don’t “see” any devices on my app?
- What do I do if a device fails to remove from my account?
- I added the devices and they were working fine, but now there are gone from the app, what happened?
- My light bulb flickers at low dimming levels, what do I do?
- Can “see” switch but cannot operate it
- GE-branded Products: Firmware Updates Required
- Apple iWatch Conflict
- Power Cycle
- Connecting: how to refresh your connections
- Connecting: I cannot connect to my devices
- The manual button on the switch does not work properly, what do I do?
- How to clear application cache and data on an Android Device.
- What do I do if my device no longer functions? I cannot reach it on the app and the buttons and lights do not work.
- Stuck on the “connecting” screen for GE product?
- How to Update Firmware
- What if my firmware update fails?
- How do I check my firmware version?
- What are Firmware Updates For?
- How to synchronize your schedules
- My schedules are not working correctly, how do I fix it?
- Why are my schedules not working correctly?
- Why doesn’t my schedule turn on or off precisely at sunset or sunrise every day?
- How do I synchronize time and schedules for daylight savings or after a power outage?
- I am trying to turn a device on or off, but it is not responding. What is wrong?