If your phone is stuck on the “connecting screen,” DO NOT FACTORY RESET YOUR DEVICE. It likely that you forgot to do the firmware update that was published in August 2017. Please follow these instructions. Again, do not factory reset your device.
The factory reset is only useful in two specific situations:
1) I want to move a device from one account to another and I don’t have access to the current account.
2) I purchased a new device, and despite being powered on, it does not show on the add device screen. You can tell this with GE switches if the LED indicator is solid blue or off (not flashing) and you have not added the device to your account yet.
3) Please note that if you purchased a Zwave or Zigbee device (a GE-branded box with GREEN or RED stripes), then you need to return it and purchase a GE-branded product with a BLUE stripe for bluetooth. Zwave and Zigbee are NOT compatible with Avi-on.
Note: If you are having trouble with any other aspect of your system, a device reset will not improve the situation, and in fact will require you to add, rename and reconfigure your devices unnecessarily. Please type in a short description of your problem on https://support.avi-on.com, for step by step instructions to resolve other issues.
A device reset erases the switch from your account along with all its settings (such as schedules, groups, and scenes)
DO NOT PERFORM A DEVICE RESET IN THE MIDDLE OF A FIRMWARE UPDATE OR AFTER A FIRMWARE UPDATE FAILS. THIS COULD CAUSE A PERMANENT LOSS OF CONNECTIVITY TO THE DEVICE
To perform a device reset.
So which “button” do you push to device reset?
Avi-on devices are members of a secure network. In order to prevent other people from using your products, once they are claimed to your account, no other phones or tablets can “see” them.
>>When you do a device reset on your device (as opposed to removing from your app) the switch will be removed from the current account but under your account will still show your device. The device will need to be removed manually from your account in addition to the device reset. If the LED is blinking or visible in the + claiming screen you can add it again to an account.
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