The #1 reason that people have trouble logging in is because you purchased the WRONG PRODUCT.
If you are having trouble logging in to your account:
If you have an existing account, and you are having trouble getting past the “connecting” screen, then you may have forgotten to do the firmware update that was issued in August 2017 (yup, even NEW products need it!). Click here for solutions.
If you have done the firmware update, and your phone is having trouble connecting, then your phone needs a refresh. Solutions here.
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