Find an Avi-on solution for any commercial lighting need.
View completed Avi-on projects and case studies here.
Avi-on provides services for any project ranging from pre-commissioning and remote commissioning to full-service on-site commissioning.
Use this interactive tool to learn which Avi-on products work best in specific applications.
For the quickest response, please fill out the commissioning assistance form.
Click the button below for GE residential product support.
Return & Exchange Request
Download it now for free!
2700 Rasmussen Rd,
Park City, UT 84098
What if something goes wrong:
If the update fails for any reason, just REBOOT your phone, open the Avi-on app, press the firmware update button on the device you were working on (it will now be Red) and restart the process again from the beginning.
Possible reasons for failure can include:
STEPS TO ENSURE CONNECTIVITY DURING A FIRMWARE UPDATE: USE A QUALITY PHONE OR TABLET AND FOCUS
1>> NUMBER ONE FIX: temporarily re-locate the device that you are updating. Please re-locate your device to a spot that is close to other GE bluetooth devices. If you only have one GE device, then put the device in a new location where your PHONE also has GREAT connection to the internet via wi-fi or data plan. Then, FOCUS, the update takes time. Do not take calls, surf the web, or do social media…or anything else.
2>> UPDATES FAILING AT STEP 2: The reason for failure at Step 2 is because you have poor connectivity. Either relocate the switch (see #1 above) and/or LOGOUT OF THE APP ON YOUR PHONE AND USE A DIFFERENT PHONE OR HANDSET. Some phones or handsets have been damaged and/or the antennas are not of adequate quality to maintain a steady signal.
It is possible depending on when the failure occurred that your device may not function until you successfully complete the update.
If you leave an update and your device becomes inoperable, you may need to power cycle the device for your phone be able to reach it.
DO NOT perform a device reset. This may cause a permanent loss of connectivity to the device if performed in the middle of a firmware update.
You must REBOOT your phone if it fails before trying again. Some settings in the mobile phone operating system bluetooth software can only be reset with a reboot. We did not make this up, it is Apple and Android, sorry.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Avi-on Labs, Inc. is under license. Other trademarks and trade names are those of their respective owners.