Avi-on Return, Exchange, &
Warranty Policy

Last Revised: August 18, 2023

Avi-on Payment Policy

Payment Terms

  • Net 30 from date of shipment: for customers in good standing who have always maintained a current account
  • 100% prepay: for customers unable to maintain good standing

Payment Methods

  • ACH payments preferred via link on invoice
  • Credit card payment available for 3.9% service charge
  • Payment by check to lockbox address on invoice
  • Please do not send checks to the Avi-on Warehouse

Avi-on Return, Exchange, & Warranty Policy

Avi-on has a zero manufacturing defect policy. Avi-on requires the return of hardware products for credit towards a return or exchange. Depending on the condition and timing of product returns, the following credits will be applied.

Unused product in unopened boxes

  • 100% credit if returned within 90 days of shipment
  • 90% credit if returned within 180 days of shipment
  • No returns after 180 days of shipment

Unused product in opened boxes

  • 75% credit if returned within 180 days of shipment

Products damaged by installation and/or used products

  • No credit

Avi-on Warranty

  • After 180 days from shipment, all returns will be handled exclusively through the Avi-on warranty process
  • All suspected hardware failures must be returned to Avi-on for engineering inspection
  • For 5 years from shipment, Avi-on will replace any failed unit with a functional equivalent. The failed unit must be shipped to Avi-on to qualify for a replacement. Avi-on does not cover the cost of device removal, reinstallation, or return shipping. See our standard terms and conditions at Avi-on.com for complete warranty information
  • If critical for a project, Avi-on will ship replacement units ahead of final determination if it is a covered failure. Whether the customer will be billed for the units will depend on whether the devices are determined to be covered by warranty or not

Avi-on Return & Exchange (RMA) Request

  • Please complete the following form for return or exchange of Avi-on products. Avi-on will respond to the email on this form within 3-5 business days