Avi-on Return, Exchange, & Warranty Policy

Last Revised: September 26, 2022

To receive accounting credit and/or affect a product exchange, please return all hardware products to Avi-on for engineering inspection. No exceptions.
Here is a quick summary of the credits supplied depending on the condition and timing of product returns.

100% Credit and/or 1-for-1 Product Exchange

  • Product is in original packaging (aka “new” condition AND has not been installed) and is returned within 60 days.
  • Product is returned to Avi-on for warranty, and after engineering inspection, it is considered to have a manufacturing defect. See Avi-on Warranty Policy for details.

75% Credit

  • Product is in original packaging (aka “new” condition AND has not been installed) AND is returned between 60 days to 180 days after shipment.

50% Credit

  • Product is returned to Avi-on for warranty, and after engineering inspection it is considered to be operating normally. See Avi-on Warranty Policy for details.

0% Credit

  • Product is returned to Avi-on for warranty, and after engineering inspection it is considered to have been damaged by poor installation practices.

Warranty:

  • After 180 days from shipment, all returns will be handled exclusively through our warranty process.
  • For 5 years from shipment, Avi-on will replace any failed unit with a functional equivalent. The failed unit must be shipped to Avi-on to qualify for a replacement. Avi-on does not cover the cost of device removal, reinstallation, or return shipping.  See our standard terms and conditions at Avi-on.com for complete warranty information.

 

Avi-on Return & Exchange (RMA) Request

Please complete the following form for return or exchange of Avi-on products. Avi-on will respond to the email on this form within 3-5 business days

https://avi-on.site/rma/