RETURN & EXCHANGE (RMA)
REQUEST Form

Please answer a few questions to help us better serve your needs.

  • 1) To receive an RMA number, please complete the information below.

    2) The RMA number and form will be sent to you via email within 2 business days.

    3) To receive accounting credit, please include the RMA number and form in the package when you ship all returned devices to the address shown below.

    4) Credit memos will be issued via email by the Avi-on Finance Team after the returned items are inspected.

    5) Avi-on return and exchange policy is shown at the end of this form.

    A more automated version of this process is coming.

    Thank you for your business!

  • Important Contact Info

    Avi-on Warehouse Address

    • Avi-on Returns Desk
    • RMA #
    • AVI-ON LABS, INC.
    • 2700 Rasmussen Road, Suite L-10
    • Park City, UT 84098-6454
  • Avi-on Return, Exchange, & Warranty Policy

    To receive accounting credit and/or affect a product exchange, please return all hardware products to Avi-on for engineering inspection. No exceptions.

    Here is a quick summary of the credits supplied depending on the condition and timing of product returns.

    100% Credit and/or 1-for-1 Product Exchange

    • Product is in original packaging (aka "new" condition AND has not been installed) and is returned within 60 days.
    • Product is returned to Avi-on for warranty, and after engineering inspection, it is considered to have a manufacturing defect. See Avi-on Warranty Policy for details.

    75% Credit

    • Product is in original packaging (aka "new" condition AND has not been installed) AND is returned between 60 days to 180 days after shipment.

    50% Credit.

    • Product is returned to Avi-on for warranty, and after engineering inspection it is considered to be operating normally. See Avi-on Warranty Policy for details.

    0% Credit

    • Product is returned to Avi-on for warranty, and after engineering inspection it is considered to have been damaged by poor installation practices.

    Warranty

    • After 180 days from shipment, all returns will be handled exclusively through our warranty process.
    • For 5 years from shipment, Avi-on will replace any failed unit with a functional equivalent. The failed unit must be shipped to Avi-on to qualify for a replacement. Avi-on does not cover the cost of device removal, reinstallation, or return shipping. See our standard terms and conditions at Avi-on.com for complete warranty information.

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Avi-on
HEADQUARTERS

Location

2700 Rasmussen Rd, Suite L-10 Park City, UT 84098

Phone

(877) 284-6687 – Sales
(877) 284-6689 – Commissioning
(877) 284-6695 – Residential

Avi-on
Featured Products

The Avi-on family of products consists of load controllers, sensors, wall stations and connectivity products that work together in one big happy family.  Load controllers manage dimming, schedules, scenes, groups/zones and more while the sensors are able to detect motion with all new state-of-the-art features. These products work seamlessly with the Av-ion cloud to provide a robust wireless ecosystem.
Microwave Sensor
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