Refresh #1: “Simple refresh” of your connections. The simplest way to refresh your connections is to FORCE QUIT your app.
Refresh #2: “Complete refresh” of your connections. If the simple refresh doesn’t work, here is a more thorough process.
Are you attacking ONE switch with MULTIPLE phones or tablets? One switch means one phone.
If you only have one bluetooth switch or device, then you can only use one phone/tablet at a time to control it.
Did you do the mandatory firmware update required for all GE products? If you are still having trouble connecting, perhaps you forgot to do the mandatory firmware update? Instructions are here.
Did you accidentally buy a Zwave product? GE-branded Zwave products have a green stripe box and will not connect. Please purchase a Bluetooth product with a blue stripe on the box.
Is your device broken? Power surges, water, or driving over devices will break them. If a device does not work manually, then chances are that it is broken.