Segmented network

A segmented network is when there are two separate “clouds” of coverage that cannot communicate with each other. This is usually caused when there is too much distance between devices. A thin network is where the devices are almost close enough together, and therefore they sometimes connect, and sometimes they do not. 


  • Some devices are operable from the app sometimes, but not others.
  • Some devices do not turn on/off on schedule or according to scenes.
  • Some devices are “offline” and not reachable by the Avi-on Remote Access Bridge. Therefore, they are not operable remotely.


The solution is the same in either case: add devices to the network and/or re-locate selected devices to improve coverage. Details below.

Segmented Mesh Pic

When this occurs, you may experience the following behavior:

  • Units are powered on, but do not show up in the “adding a device” screen during initial installation
  • Not all units responding when turning on/off in the app
  • Moving around the site changes the devices that can be operated
  • Inability to program certain devices

Cloud of Coverage

Mesh devices create a cloud of coverage. If you are anywhere in the cloud, then you will be able to control any other device inside the cloud


Devices typically achieve 60-100 feet point to point, indoors and out. Please make sure that all of your devices are within range of each other to form a solid mesh connection, especially if you are only using outdoor products.

Correct Mesh


In order to solve this issue, the most straight forward options are as follows:

  • Adjust location of units, so that they are closer to another Avi-on device which you are able to control
  • Add additional units to increase the density of the mesh, which will act as repeaters