Connected devices work best when all the pieces of the system are high quality: the switch hardware, the installation of the switch, the reliability of electricity, and the quality of the phone or tablet.
If one piece is weak, then the entire system performs at a less-than-expected level. It may be hard to believe, but connection problems are usually a result of problems with your phone or tablet. Read on for more information about how to connect successfully.
How to Connect to Avi-on Avi-on products use the Bluetooth radio (not Wi-Fi) on your phone or tablet to connect with your Avi-on compatible devices. In order to successfully connect to your switches, you will need to make sure all of the following items are TRUE. Be sure NOT to use the Bluetooth pairing screen on your phone to connect to Avi-on devices. Only use the Avi-on app.
If you have validated all the above and you still get the message “cannot connect to your avi-on network” then your phone may be having trouble reaching the devices. If so: